Reporting to the Director of the National Portrait Gallery, this role is a member of the executive management team and is responsible to the gallery’s board for the delivery of a range of programs and services for visiting audiences, including including online delivery.
Engagement and exceptional service are at the heart of what Access and Learning does, and our education and public programs are representative of our vision and mission and align with our corporate goals. Using our themes and storytelling, we provide exceptional visitor services, including oversight and contract management for catering and café services, curriculum-aligned education and public programs ensuring that ‘they reflect the principles outlined in our organizational plans.
Demonstrating leadership, building relationships with colleagues and peers, and connecting with professional and community organizations are essential to staying current with current practices. You must possess the ability to work collaboratively with other Sections to create a culture where delivery is transparent and consistent and actively identify and pursue opportunities to generate own-source revenue.
As Head of the Access and Learning Team and member of the National Portrait Gallery Leadership Team:
· Direct access and learning section, supporting staff and building their capacity to achieve agreed goals that enhance the visitor experience. Provide mentorship and training, establish strategies and performance goals, create rigorous program evaluation, and ensure monitoring and enforcement of relevant risks and WHS principles and procedures for staff and the visiting public.
· Identify plans for the section that include education and public program development, program and engagement strategy, resource management (including human and financial), and visitor operations that reflect the needs of a wide range of audiences.
· Provide oversight and management of contracts for the Museum’s catering and coffee services, ensuring that the service reflects the expectations of the Museum and its visitors.
· Provide advice to the Director and other members of the management team on matters relating to the Gallery experience, namely educational and public programs, catering services and visitor engagement.
· Provide extensive liaison within the Museum and other relevant sectors, including the education sector and the wider community, to ensure the research, development and delivery of public learning programs, educational programs , effective and relevant publications and products.
· Preparation of reports for the Director, the Board of Directors and the government, as required.
· Contribution to exhibition planning and publications.
1. Demonstrated experience in effective leadership and management of multi-disciplinary teams and staff to achieve results within defined resources and ability to build projectsproductive relationships with stakeholders, including Museum staff, donors, performers and artists.
2. Demonstrated experience in successfully managing complex program event productions, projects and contract negotiations.
3. Highly developed skills and extensive experience in contributing to the strategic planning of agency-wide objectives and their liaison with the section, anticipating priorities and developing long-term plans for their own area of work.
4. Demonstrated assessment of project performance and critical success factors and ability to deliver concurrent projects with competing priorities within available time and resources. Demonstration of building teams with complementary skills and allocating resources to produce results.
5. Demonstrated track record of providing unbiased and candid advice along with personal accountability for achieving goals and proactively driving towards goals despite criticism or setbacks.
6. Demonstrated experience engaging and managing stakeholders through change, conflict resolution and managing sensitivities.
Industry specific – desirable:
· In-depth and specialist knowledge of Australian art, Australian history and culture, with an emphasis on educational programs in a cultural institution.
· Tertiary degrees at Masters level in a relevant area of the arts and humanities. Senior-level experience in arts administration and educational programming in an arts institution.
· Ability to obtain and maintain a Vulnerable Persons Registration Card.
In no more than two A4 pages, please tell us how your skills, knowledge, experience and qualifications make you the best person for this position.