Organizers of canceled Formula E Vancouver race named in $3.3m ticket refund lawsuit – BC

A ticketing company is suing the organizers of the canceled Formula E electric car race originally scheduled in Vancouver for more than $3.3 million.

The group One Stop Strategy (OSS) had sold around 30,000 tickets for Canada’s July 2 E-Fest when it abruptly announced that the event had been “postponed” to April.

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While organizers initially said customers would receive refund information in July, ticket holders have complained about the company’s silence.

On Wednesday, ATPI Travel and Events Canada – the company that acted as the ticketing provider for the event – said it had taken legal action against the OSS for reimbursement of ticket sales “after multiple attempts to join the company”.

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“We want to make it clear that OSS Group is solely responsible for the reimbursement process,” the company said in a statement.

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Motor racing returns to downtown Vancouver for a three-day event – September 29, 2021

“However, despite being clearly and contractually required to do so, OSS Group has not returned the ticket sales proceeds to ATPI to process ticket refunds.”

The lawsuit, filed in Quebec Superior Court, claims that its contract with OSS requires that “sale proceeds and all related costs…be returned to ATPI within 30 days for customer reimbursement.”

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The company says the OSS told it the event had been postponed in April and only learned that it had been canceled, through media statements, in June.

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He alleges that he has been seeking the return of the funds since the end of June, “however, despite being clearly required to do so, the defendants unlawfully refused and/or neglected in bad faith to comply with their obligations and have not even seen customers repay.”

As a result, according to ATPI, customers requested refunds directly from her and filed credit card “chargebacks,” resulting in more than $560,000 being directly debited from her own account.

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Suburbs must foot the bill for canceled Montreal Formula E race – July 22, 2021

The company is seeking more than $2.78 million in ticket sales revenue, which it says it reimburses to ticket holders, as well as more than $656,000 to cover fees and costs for its services and customer refunds.

Global News has asked the OSS Group for comment. Last month, the company insisted it intended to refund customers.

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In late July, the City of Vancouver said it would refund a $500,000 “performance bond” payment to OSS Group, on the condition that the money be used to reimburse ticket holders and vendors, and that the company and the city retain an attorney to assess the organizer’s financial records.

OSS Group rejected the offer, with CEO Matthew Carter telling Global News last month that the company was not “legally” authorized to accept the funds on city terms.

“These are funds that were donated to the City of Vancouver for an event that never happened, and they should be returned to us with no strings attached, that’s the end of the conversation,” he said. declared.

“I am more than happy to take the direction of councilors on the vote they gave, but the way it was interpreted by city staff is impossible, and they know it is impossible for us to d ‘accept.”

None of the allegations have been proven in court.

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